Privacy Policy

Introduction

SHINKILABS LTD ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you accept the practices described in this Privacy Policy. If you do not agree with this policy, please do not access or use our services.

Information We Collect

Information You Provide Directly

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number)
• Professional information (company name, job title, industry)
• Account information and login credentials
• Payment and billing information
• Project requirements and service preferences
• Communications with our support team
• Feedback, comments, and survey responses

Information We Collect Automatically

When you use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Log files and analytics data
• Location information derived from IP address
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from business partners, service providers, and other third parties to enhance our services and communications.

How We Use Information

We use your information for the following purposes:

• Provide, operate, and maintain our services
• Process transactions and manage your account
• Communicate with you about our services and updates
• Provide customer support and respond to inquiries
• Improve and develop our services and user experience
• Ensure security and prevent fraud
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)
• Conduct research and analytics to improve our offerings

Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information in the following circumstances:

• With service providers who assist in our operations
• To comply with legal requirements or court orders
• To protect our rights, property, or safety and that of others
• In connection with business transfers or mergers
• With your explicit consent
• With corporate affiliates under common control

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure data centers and infrastructure

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for the minimum period necessary to fulfill our legal and contractual obligations, provide our services, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data in a structured format
• Restriction: Request limitation of processing your information
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent where processing is based on consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve our website functionality
• Provide personalized content and advertisements

You can control cookies through your browser settings, but some features may not function properly if you disable them.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are generally not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 without appropriate consent. However, SHINKILABS may offer certain products or web applications (such as school or creche platforms) specifically designed for younger users. In such cases, registration and use must be supervised by a parent or legal guardian, and we require verifiable parental or guardian consent as required by law. If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please  Contact Us through our dedicated   contact page.